COVID-19 Customer Service and Shipping FAQs

Learn how ToneWoodAmp is addressing COVID-19’s Impact on our customers, orders, and employees.
Current Status: Fully operational

To our most valued customers,

As COVID-19 continues to impact our communities we wanted to help answer any questions you may have.

Here at ToneWoodAmp we care deeply about the health and well-being of our customers, employees, and the communities we work in. It is our top priority to ensure everyone’s safety while continuing to offer the same high-quality product and friendly professional customer service you count on.

Q: Are you still accepting orders?
A: Yes, we are still accepting orders online or through our customer service.

 

Q: How are you minimizing the spread of the coronavirus (COVID-19) in your facilities?
A: We are closely following the safety guidelines from public health organizations, particularly the Center for Disease Control (CDC) and the World Health Organization (WHO). All of our employees work from home and our partners facilities (manufacturing, assembly and fulfillment) are taking strict preventive measures to minimize any potential spread of the virus. At this point of time, all our partners consider an essential businesses.

 

Q: Will I get my order?
A: Yes, we have an ample supply of parts and finished product.

 

Q: Will my order be on time?
A: We ship regularly via USPS, UPS & Fedex. At present, our teams are working hard to ensure that all orders arrive on schedule. We will continue to follow applicable government orders based on our location (Phoenix, Arizona).

 

Q: How can I contact you if I have specific questions about my order?
A: Contact our support team via Chat and we will write or call you back (leave your name and phone number please).

 

Q: Will the product or shipping prices change?
A: Currently domestic (US) shipping is free.

Thank you for your patience and understanding during this challenging time. We will continue to monitor the situation and may update our FAQs as the situation evolves in order to keep our customers and employees healthy.

We sincerely hope you and your loved ones stay safe and healthy. Thank you for your continued support.

 

Best regards,
Your ToneWoodAmp sales & support team